Cancellation and Refund Policy

This policy applies to paid business listing plans purchased on Vyaparpatri. Browsing, searching, and creating a free business listing is always free and isn't covered by this policy since no payment is involved. Under this policy:

1. Cancellations will only be considered if the request is made within 7 days of the payment date. However, once the paid features have been actively used or delivered — such as your listing appearing in featured placement, or you receiving leads through the paid plan — the request may not be entertained for the remainder of that billing cycle.
2. Vyaparpatri does not accept cancellation requests for a plan that has already been renewed or where the paid features have already been delivered. However, a refund can still be considered if you establish that the paid service itself was not delivered as described on the Platform.
3. In case of a duplicate or failed payment — where you were charged more than once for the same plan, or a payment shows as successful on your end but the plan was not activated on your account — please report this to our support team. This should be reported within 30 days of the charge. The support team will verify the payment and process a full refund of the duplicate or failed charge once confirmed.
4. In case of any billing questions not covered by this policy, please reach out to our support team at support@vyaparpatri.com.
5. In case of any refunds approved by Vyaparpatri, it will take 5–10 business days for the refund to be processed to your original payment method via Razorpay.

How to Request a Refund

Email support@vyaparpatri.com with your registered email address, the business name, and the payment reference shown on your receipt. We aim to respond within 2 business days.

Plan Expiry & Renewal

Paid plans run for a fixed period (monthly or yearly, as shown at purchase) and don't auto-renew or charge you again automatically. We'll email you a reminder before your plan expires; if you don't renew, your listing simply reverts to the free plan at the end of the period — no cancellation is needed.

Contact Us

For any billing question not covered here, reach out to support@vyaparpatri.com.